In this episode, we sit down with Amy Goad, Managing Director at Sendoro Consulting, to explore her expertise in healthcare and technology. Amy shares insights from her career, discussing how she serves as a vital bridge between business objectives and technological advancements.
We delve into the nuances of patient versus customer experiences in healthcare, examining the needs of patients managing chronic health conditions versus those with short-term care requirements. Amy highlights the importance of tailored care models and how healthcare systems can adapt to these distinctions to provide better outcomes.
We also tackle the challenge of “Pilot Fatigue” in healthcare and discuss strategies organizations are using to overcome it. Amy sheds light on the role of emerging technologies, including digital health tools, in enhancing patient care and creating more personalized provider-patient interactions.
Tune in for a thought-provoking conversation on the evolving intersection of healthcare, technology, and patient-centered innovation.
