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Global IT Outage Triggered by CrowdStrike Glitch Disrupts Airlines, Banks, and More

A widespread IT outage on Friday morning led to over 1,000 flight cancellations and disrupted systems across various industries

Tabitha S. by Tabitha S.
July 19, 2024
in Business, National, Select News
0
Global IT Outage Triggered by CrowdStrike Glitch Disrupts Airlines, Banks, and More

MANILA, PHILIPPINES - JULY 19: Long queues of passengers form at the check-in counters at Ninoy Aquino International Airport, amid a global IT disruption caused by a Microsoft outage and a Crowdstrike IT problem, on July 19, 2024 in Manila, Philippines. A significant Microsoft outage impacted users globally, leading to widespread disruptions, including cancelled flights and disruptions at retailers globally. Airlines like American Airlines and Southwest Airlines reported difficulties with their systems, which rely on Microsoft services for operations. The outage affected check-in processes and other essential functions, causing frustration among travellers and lines to back up at many affected airports worldwide. (Photo by Ezra Acayan/Getty Images)

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A widespread IT outage on Friday morning led to over 1,000 flight cancellations and disrupted systems across various industries, including hospitals, banks, stock exchanges, and other institutions. The incident affected many Microsoft Windows-based computers.

CrowdStrike, an American cybersecurity technology firm, clarified that the outage was due to a software issue rather than a cyber attack. The company identified the problem and deployed a fix.

“Some systems can be restored immediately, while others may take hours or longer,” said CrowdStrike CEO George Kurtz in a CNBC interview. He noted that some customers will need more than just a system reboot to resolve the issues.

Kurtz explained, “CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts. Mac and Linux hosts are not impacted.” He directed affected customers to the support portal for the latest updates and urged them to communicate through official channels. The company’s team is fully mobilized to ensure customer security and stability.

Image Courtesy of X CrowdStrike

Wide-Ranging Impact

The outage led to 911 disruptions in Alaska, according to the Alaska State Troopers. The Department of Justice (DOJ) also experienced issues, with some computers affected, though law enforcement activities in the field remained operational. A notice from the DOJ Office of the Chief Information Officer described the issue as “significant” with no set restoration time.

The DOJ has alerted users and is working on troubleshooting with Component CIOs and technical teams. Additionally, law enforcement has been warned about hackers distributing malware disguised as bogus software fixes for the CrowdStrike issue.

The U.S. Department of Health and Human Services reported that multiple government agencies, including the secretary’s operations center, were affected. Some hospitals, such as Mass General Brigham in Boston and Cincinnati Children’s Hospital Medical Center in Ohio, also experienced disruptions.

The D.C. Metro system reported internal system outages, while New York City’s mass transit system confirmed that bus and train operations were unaffected, though some customer information systems were offline.

WASHINGTON, DC – JULY 19: A traveler checks flight information at Ronald Regan Washington National Airport on July 19, 2024 in Washington, DC. A global computer outage started from an update from the cybersecurity company CrowdStrike that impacted flights worldwide along with disrupting broadcasters and banking services. (Photo by Nathan Howard/Getty Images)

Global Reach

The IT outage had a global impact, with incidents reported at Berlin Airport in Germany, the London Stock Exchange, Google Cloud, Microsoft, and Gatwick Airport in the United Kingdom. Microsoft acknowledged issues with accessing various Microsoft 365 apps and services.

Airlines are gradually resuming operations, but delays and cancellations are expected to persist into the afternoon. Over 1,000 flights were canceled in the U.S. as American Airlines, United, and Delta requested a global ground stop from the FAA.

Delta and American Airlines reported the highest rates of cancellations and delays. Delta, which canceled 331 flights and delayed 194, has resumed some departures.

“We’re aware of a technical issue with CrowdStrike affecting multiple carriers. We’re working to resolve it quickly and apologize for the inconvenience,” said American Airlines in a statement.
United Airlines also confirmed the impact, stating, “While we work to restore systems, we are holding all aircraft at departure airports. Flights already airborne are continuing to their destinations.”

President Joe Biden was briefed on the situation, and his team is monitoring sector updates and standing by to provide assistance as needed, according to the White House.

CrowdStrike’s stock price plunged nearly 15% in early trading on Friday, reaching its lowest level since May.

MANILA, PHILIPPINES – JULY 19: Passengers wait for check-in counters to open at Ninoy Aquino International Airport, amid a global IT disruption caused by a Microsoft outage and a Crowdstrike IT problem, on July 19, 2024 in Manila, Philippines. A significant Microsoft outage impacted users globally, leading to widespread disruptions, including cancelled flights and disruptions at retailers globally. Airlines like American Airlines and Southwest Airlines reported difficulties with their systems, which rely on Microsoft services for operations. The outage affected check-in processes and other essential functions, causing frustration among travellers and lines to back up at many affected airports worldwide. (Photo by Ezra Acayan/Getty Images)

 

 

Tags: airlinesAmerican AirlinesCrowdstrikeDeltaGlobal outageMicrosoft
Tabitha S.

Tabitha S.

As a native Texan, I am passionate about covering the news that impacts our lives in Texas. Community and family is what is important at the Texas Insider, we strive to deliver comprehensive stories by examining history and presenting the full picture.

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