CapMetro is rolling out major upgrades to its fare payment system, bringing new technology to enhance convenience and efficiency for riders in Austin. Set to take effect on March 1, 2025, these changes will modernize how passengers pay for transit, making the system more user-friendly and accessible.
Key Upgrades
Enhanced Payment Options
- Riders will soon be able to tap to pay using debit and credit cards, as well as mobile payment platforms like Apple Pay and Google Pay.
- New contactless payment validators are being installed on select buses and trains.
Updated Transit Apps
- The CapMetro App will be retired in March 2025.
- Riders will transition to the Umo app for ticket purchases and the Transit app for trip planning.
- CapMetro aims to integrate both apps for a seamless user experience.
New Reloadable Fare Cards
- Existing plastic fare cards and passes will be phased out and replaced with reloadable cards.
- Riders can exchange current passes starting in February 2025, with detailed instructions to follow.
Fare Caps for Digital Payments
- Instead of purchasing 7-day and 31-day passes, daily and monthly fare caps will apply automatically to digital payments.
- This ensures riders never pay more than a set limit, making public transit more affordable.
Expanded Retail Payment Network
- Riders will have additional options to purchase and reload fare cards at participating retailers, as well as directly on buses and trains.
Ensuring Equity: Title VI Analysis
CapMetro is conducting a Title VI analysis to evaluate the impact of these changes on minority and low-income populations. The findings will be presented to the CapMetro board before final approval.
Public Input and Meetings
Austin residents are encouraged to provide feedback through virtual and in-person public meetings:
Virtual Public Meeting
📅 Date: January 7
⏰ Time: 5:30 p.m.
📍 Registration: [Link Here]
In-Person Public Meeting
📅 Date: January 14
⏰ Time: 5:30–6:30 p.m.
📍 Location: Rosa Parks Boardroom, 2910 E 5th Street
CapMetro Public Hearing
📅 Date: January 15
⏰ Time: 12 p.m.
📍 Location: Rosa Parks Boardroom, 2910 E 5th Street
📞 Remote Participation: Contact CapMetro via email or call 512-369-6040 before 9 a.m. on January 15.
For more details and updates, visit CapMetro’s website or contact customer service.
